Julian Gordon

Julian Gordon is an experienced professional in customer success and learning and development, currently serving as a Senior Customer Success Manager at Skillsoft EMEA since September 2019. With a strong focus on customer satisfaction and strategic engagement, Julian leverages a background in customer relationship management to help clients optimize their use of Skillsoft's solutions. Prior to Skillsoft, Julian held key roles at Centrica, including Learning Services Vendor Manager and Learning and Development Manager, where responsibilities encompassed managing external vendor relationships and delivering engaging learning experiences. Earlier experience at British Gas involved leading a team of Customer Representatives to enhance productivity and customer satisfaction, while previous roles at Linton Brick Limited included Sales and Marketing Manager. Julian's educational background features a Level 4 Apprenticeship in Project Management from QA Apprenticeships.