Laura Dean

Laura Dean is a seasoned professional in customer success and digital solutions, currently serving as a Customer Success Executive at Skilltech Solutions since October 2024. Previously, Laura held the position of Digital Solutions Manager at City & Guilds, where responsibilities included supporting strategic digital initiatives within the UK. With extensive experience at Hull City Council from 2001 to July 2021, Laura progressed from Project Assistant to TLA Lead, focusing on operational delivery in education and vocational training. Additional experience includes roles at Comet and Royal Mail Public House, encompassing customer service and complaint resolution. Laura's diverse background reflects a strong commitment to enhancing customer experiences and driving organizational success.