Bassem Keir

Bassem Keir is an accomplished professional with extensive experience in customer experience management and commercial strategy across multiple industries, including utility and telecommunications. Notable roles include Customer Experience Manager at British Gas, where digital journeys were optimized, and Commercial Planning Lead at Sky, focusing on forecasting and financial planning. Bassem has demonstrated expertise in operational efficiency, product strategy, and team leadership, notably managing a 70-person team to enhance operational performance by 30%. Education includes a CIM Diploma in Professional Marketing and a first-class Bachelor's degree in Forensic Science and Technology from Teesside University.