Marcus Gallagher

Marcus Gallagher is an experienced Service Introduction Manager at Sky, with a focus on Service Introduction and Readiness activities across the UK, ROI, and European territories since September 2016. Previously, Marcus held various roles at Telefónica O2 UK, including Senior Release Manager and Service Delivery Administrator, contributing to the management of Release activities across complex IT services and platforms. Marcus's expertise encompasses balancing operational support with project delivery, defining service introduction criteria, performance improvement, and stakeholder management. Additional experience includes a Sales & Marketing Executive role at Saturn27 and a Sales Professional position at O2 Retail. Marcus completed an Advanced Level Apprenticeship in IT & Telecoms Professionals at O2 and possesses a robust skill set in IT service management tools and methodologies.