Mark Birkin

Mark Birkin is the Head of Sales Operations at Sky, bringing over 20 years of experience in the contact centre sector. Previously, Mark served as Business Manager at British Gas, where they managed a team of 75 FTEs and achieved exceptional employee engagement results. Mark's career includes key roles such as Head of Learning and Customer Excellence at RESPONSE and various positions at First Direct, emphasizing coaching, training, and operational excellence. Mark holds several qualifications, including a Life Coaching certification and a Certificate in Training Practice.