Mark Ryan is an experienced management professional with a strong background in incident and problem management within the technology sector. Currently serving as the Group Platform Control Incident and Problem Management Team Manager at Sky since February 2023, Mark oversees several global teams and plays a vital role in shaping strategic operations. Previous roles include Service Assurance Shift Manager at Ocado Technology, where leadership of a 24/7 team of Major Incident Managers occurred, and Client Support Shift Team Leader at Ensono, where Mark handled major incident management and technical escalations. With a comprehensive technical skill set and a successful track record in team development, Mark has consistently achieved performance goals and delivered effective solutions across various high-profile organizations. Education includes a BA in Film Studies and Screen Practice from the University of Roehampton.
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