Matthew Barrett has over 20 years of experience in the telecommunications and IT sectors, having held various positions that reflect a strong focus on problem management and customer operations. Matthew began as an IP Engineer at TeliaSonera from December 2000 to March 2003, followed by roles at Easynet from November 2007 to February 2012, ultimately serving as Problem Management Team Leader. Matthew then transitioned to BSkyB as SNS Problem Manager from February 2012 to October 2013 and has been with Sky since October 2013 as Service Improvement Manager. Throughout this career, Matthew has demonstrated expertise in managing customer operations and driving service improvements within organizations.
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