Ryan Ritchie

Ryan Ritchie is an experienced project and operations leader with a strong track record in customer service and operational improvement. Currently serving as a Senior Project Delivery Lead at Sky since May 2017, Ryan oversees the complete project lifecycle and drives operational change within the CSG group. Prior experience at Virgin Media included roles as a Senior Operational Improvement Analyst and Customer Experience Leader, focusing on enhancing team performance and facilitating smooth operations for multi-skilled agents. Additional experience encompasses managing large customer service teams at Optical Express and SSE plc, with responsibilities in budget and HR management. Ryan’s career reflects a commitment to delivering exceptional customer experiences and leading teams to exceed performance targets.