Sam Munro

Sam Munro is a seasoned Senior Insight Analyst at Sky since February 2012, specializing in customer experience (CX) and data analysis to address business-critical challenges. Extensive experience includes deriving insights from customer interactions and service via data mining techniques using Business Objects and SQL, translating data into actionable recommendations. Previously, Sam held roles as a Training Evaluation/Insight Analyst and Evaluation & Quality Assurance Specialist at BSkyB, where responsibilities encompassed creating evaluation strategies for training and development solutions. Additional experience includes curriculum design and development coordination within Sky’s Talent Development team. Sam holds a Bachelor of Arts degree in Business from Glasgow Caledonian University and certifications in Training Practice and Personnel Practice from the Chartered Institute of Personnel Development.