Jack Roper is currently a Strategy Lead at Sky, specializing in customer experience (CX) strategy and service design. They previously held roles as a Senior Consultant at Concentrix Catalyst, where they led CX strategy and journey design, and as a Performance Improvement Manager at TalkTalk, focusing on business improvement and stakeholder engagement. Jack has also worked in various capacities at BT, developing teams and enhancing performance metrics. Additionally, Jack has a background as a rugby league player and holds a recent certification in Service Design from Udemy.
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