Jon Chapman

Jon Chapman has extensive experience in process analysis and operational management, spanning various roles across notable organizations. At IBM for CitiBank, Jon served as a Configuration Management Process Analyst, focusing on the management of configuration entries and data rationalization for a large number of devices. At Sky, roles included Process Analyst and Reliability Insight Analyst, contributing to process improvement and data analysis. Experience as an OAT Analyst at Coutts involved developing operational acceptance testing processes, while positions at the Royal Bank of Scotland encompassed Senior Operational Acceptance Test Analyst and Senior Change Assurance Analyst, where Jon managed risks associated with technology changes and enhanced project governance. Early in the career at Coutts, Jon worked as a Senior Computer Operator, overseeing operational duties and support coordination.