Mark Ryan

Mark Ryan possesses extensive experience in incident and problem management within technical support roles across various companies, including Sky, Ocado Technology, and Ensono. As a Client Support Shift Team Leader at Ensono, Mark managed multiple associates and served as a senior technical escalation point for major incidents. Mark transitioned to roles with increasing responsibility, ultimately becoming the Group Incident and Problem Management Team Manager at Sky, where strategic direction and team development are key focuses. Educational credentials include a BA in Film Studies and Screen Practice from the University of Roehampton and A Levels in English Literature, Media Studies, Business Studies, and Information Technology from Uxbridge High School Sixth Form.