Wayne Baird

Wayne Baird is a Planning Manager at Sky, bringing over 5 years of experience in workforce management and more than 8 years in the call center environment. They previously served as a Senior WFM Analyst at Symantec, where they were responsible for configuring scheduling systems and analyzing contact center performance. Wayne has also held roles as a Reporting Analyst and Workforce Forecasting Analyst at Meteor, focusing on data analysis and reporting to improve operational efficiency. They hold a BSc in Business and Legal Studies with Honours and are a Green Belt Six Sigma qualified professional, skilled in running cost-saving initiatives.