SkyCom is a telecommunication company that provides customer support, IT support, back office, phone, collection, sales and chat services.

Telecommunications

Outsourcing

Call Center

SkyCom

The Antiguo Cuscatlan office focuses on operational management, HR, and customer service for Electric AI in El Salvador.

Antiguo Cuscatlan

SkyCom's headquarters in Miami, FL, United States

Giovanni Scalia

Jeffrey Johnson

Richard Watson

Gabriel Washington

Julio E. Zúniga

Ruben Gonzalez

Daniel Quevedo

The Operations Team at SkyCom is responsible for overseeing the efficiency and effectiveness of the company's telecommunication services. This team ensures seamless customer support, manages IT and back office operations, and coordinates various service channels, including phone and chat. Led by the VP of Operations and supported by experienced managers, the team focuses on optimizing processes, enhancing service delivery, and maintaining high customer satisfaction levels across all operations.

Operations Team

This department focuses on managing client relationships and ensuring customer satisfaction.

Account Management

This department manages billing processes and oversees global administration operations.

Billing and Administration

This department provides assistance and coordination for marketing initiatives and corporate functions.

Marketing Support

This department manages the strategy and operations related to outsourcing services within the organization.

Outsourcing Services

The Leadership Team at SkyCom is responsible for setting the strategic direction and overall vision of the company. This team collaborates to drive operational excellence, foster growth through new partnerships and business development, and ensure exceptional service delivery across all telecommunications offerings, particularly in healthcare systems. They play a critical role in optimizing resources, enhancing customer experiences, and guiding the company's expansion initiatives.

SkyCom

Org chart

Teams

Operations Team

Account Management

Billing and Administration

Marketing Support

Outsourcing Services

Leadership Team

Offices

SkyCom

Org chart

Teams

Operations Team

Account Management

Billing and Administration

Marketing Support

Outsourcing Services

Leadership Team

Offices

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