Jonathon Fluckey

Jonathon Fluckey is an experienced professional with a strong background in contact center operations and implementation, particularly in the healthcare and telecommunications sectors. Currently serving as a Contact Center Implementation Specialist at SKYGEN since September 2021, Jonathon focuses on implementing IVR systems and enhancing client self-service functionalities. Prior to this role, Jonathon spent over eleven years at Verizon, progressing through various positions from Customer Service Representative to Call Routing Sr. Analyst. Responsibilities included managing call routing systems, developing efficiency dashboards, and leading teams to improve customer experience and operational performance. Jonathon holds a Bachelor of Science degree in Business Administration and Management from the University of Utah and a Master of Business Administration in Project Management from Strayer University.