Ruby James Parker is a skilled service designer and strategic researcher with 5 years of experience enhancing user experiences across technology, healthcare consulting, and government sectors. Currently serving as a Senior Service Designer at Skylight, Ruby applies their deep understanding of human-centered design and research methodologies to improve public services. Ruby obtained a Master of Arts in Anthropology from The New School and a Bachelor of Arts in Anthropology from Northwestern University. In previous roles, Ruby led significant projects at organizations including IBM, ZS, and the Ministry of Justice in New Zealand, where they developed innovative strategies and design artifacts to better serve users and stakeholders.
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