Alan Burns is a seasoned professional in technical operations and multimedia production, with extensive experience at Slack since May 2017, where roles have progressed from Customer Experience Live Support Agent to Senior Technical Operations Strategist. Prior to Slack, Alan Burns held a supervisory position at Shaw Communications, overseeing a team in the technical support department and excelling in performance management and team development. Alan Burns has also contributed as a freelance videographer and editor, creating impactful media projects, including documentaries and promotional content, with significant work in Nepal focusing on development issues. Alan Burns holds a Bachelor's degree with honors in Interactive Multimedia from Munster Technological University.
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