Alan Pooley

Alan Pooley serves as the Head of APAC for Slack CX, where leadership of a high-performing team focuses on delivering exceptional, human-centric customer experiences at scale while overseeing regional strategy in customer success, support, and operations. Prior to this role, Alan spent over a decade at Apple, contributing to Retail Market Development by shaping the iPhone customer experience and driving Carrier Plan performance across the JAPAC region. Alan's extensive experience includes collaborating with global teams to launch strategic initiatives and enhance the in-store customer journey. Alan holds a BSc in Geosciences from the University of Birmingham.