Andy W. is a seasoned professional in customer support and success, currently serving as the Director of Customer Support & Customer Success at Slack since May 2019. In this role, Andy leads a team of over 250 individuals, focusing on delivering exceptional customer experiences and enhancing operational efficiency within enterprise support offerings and incident response teams. Andy's prior experience includes a progression of roles at Apple from September 2011 to May 2019, culminating as a Senior Customer Experience Manager, and earlier positions at Toys R Us UK from June 2009 to September 2011, including Recruitment Manager. Andy holds degrees in Business & Human Resource Management from both Sheffield Hallam University and Lakehead University.
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