Ciaran Lynch has an extensive background in customer and technical support, starting as a Support Professional for Microsoft Xbox at Stream Global Services from September 2010 to September 2013, where responsibilities included resolving hardware issues and billing queries. Following this role, Ciaran served as a Trainer for Microsoft Xbox, providing training to new and existing employees to ensure high performance standards. Subsequently, Ciaran transitioned to Voxpro, where critical contributions were made as a Product Quality Insight and Tier 3 Support Engineer for Nest, utilizing tools like Salesforce and JIRA to enhance product and support processes. Currently, Ciaran is engaged with Slack, working as a Critical Incident Response Technical Support Engineer, focusing on both customer experience and technical resolution.
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