Gavin Lynch is a seasoned professional in technical support and customer service, currently serving as a Sr. Support Engineer - Policy at Slack since September 2024, following a previous role as a Sr. Support Engineer - Core Product at the same company from February 2020 to August 2022. Prior to Slack, Gavin worked at eBay as a High Value Claims Representative and Claims Representative from June 2017 to October 2019. Earlier experience includes a Sales Associate position at Arnotts from October 2016 to June 2017, where strong sales and customer service skills were utilized, and at Calvin Klein from July 2015 to October 2016, managing sales and merchandising for an entire department. Gavin holds a degree in Web Engineering, Computer Science from Dún Laoghaire Institute of Art, Design and Technology (2013-2017) and a Certificate in Customer Experience Management from UC Irvine, obtained in May 2023.
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