Jack O. is a seasoned Customer Experience professional with extensive experience in various roles within the customer service sector. Currently serving as a Senior Customer Experience Agent at Slack since September 2023, Jack previously held a similar position at Slack from April 2020 to May 2023, contributing significantly to core product and live support teams. Earlier roles include Business Support Executive at FREE NOW (formerly mytaxi) and mytaxi, where responsibilities encompassed customer and driver inquiries, complaint management, and application testing. Additional experience includes positions at Turas Nua, Abtran, and The Gate Cinemas, focusing on customer support and social media engagement. Jack O. is currently pursuing a Certificate in Business Administration, Management and Operations at Griffith College Dublin.
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