Janella So is a seasoned professional in customer experience and community management, currently serving as the Manager of Customer Experience at Slack since January 2022. Prior to this role, Janella held the position of Community Success Lead at Heygo for seven months and worked at WeWork as a Portfolio Manager and Community Manager from August 2018 to June 2021. Career beginnings included positions at Uberflip, where Janella advanced from Senior Business Development Representative to Customer Success Manager, and a foundational role at DAVIDsTEA as a Store Manager. Janella's early career featured experience as an Assistant Technical Designer at YM INC., where oversight of garment production and vendor coordination was key. Educational credentials include a Bachelor of Design in Fashion/Apparel Design from Ryerson University and further training at HackerYou College of Technology.
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