Jennifer Y. is a highly skilled customer experience professional with extensive experience in various roles, including her current position as a Customer Experience Agent at Slack since November 2023, where performance is demonstrated by managing over 100 tickets weekly. Previous roles include a Scheduling Coordinator at You Make Me Smile Dental Centre Trenton, optimizing patient flow, and an Account Integrity Manager at Shopify, leading a team focused on account security and customer trust. Jennifer's career began as a Customer Service Representative at Rogers Communications, managing high call volumes and providing tailored service. Educational qualifications include a Bachelor’s degree in History from the University of Guelph and additional studies at Centennial College.
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