Karla Roa

Karla Roa has extensive experience in customer service, digital marketing, and social media management. Notable roles include Shift Supervisor at Eddie Rocket's, where responsibilities involved overseeing restaurant operations and ensuring customer satisfaction. Karla's experience also encompasses positions at Accenture as a Digital Marketing Specialist, providing consultative support to various clients, and at Wix.com as a Customer Care Expert, delivering technical solutions and fostering positive customer experiences. Other roles include Social Media Manager at both Cueva Social and Screen Media Group, where strategic management of social networks was key. Karla holds a Bachelor's degree in Journalism specialized in Audiovisual Media Arts, a Higher National Diploma in Graphic Design, and a Certificate in Photography. Currently, Karla serves as a Customer Experience Specialist at Slack.