Laura Prosia is a seasoned customer experience professional with a diverse background in driving customer engagement and satisfaction. Currently serving as a Senior Customer Experience Agent at Slack since February 2022, Laura plays a pivotal role in enhancing business communication for millions. Prior experience includes a position as Customer Experience Manager at TKEES from April 2019 to December 2021, where Laura excelled in delivering exceptional customer service, analyzing case performance, and collaborating with cross-functional teams. Earlier roles include Account Manager at C.A.T. Global Inc. and Business Development Representative at Top Hat, where Laura demonstrated strong skills in lead qualification and revenue generation, earning recognition as MVP BDR. Laura holds a Bachelor of Arts in Communication and Media Studies from Wilfrid Laurier University.
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