Lauren Power is a seasoned professional in customer experience with expertise in optimizing support operations and enhancing self-service tools. Currently serving as a Senior CX Agent at Slack since April 2020, Lauren has successfully managed cross-functional projects and improved workflows to reduce resolution times. Prior experience includes roles at Uber and IMG, where Lauren contributed as a Partner Support Representative and Event Marketing Coordinator, respectively. Education encompasses a PR and Advertising BA Honors from the University of Westminster and an Advanced Diploma of Business (Public Relations) from RMIT University. Lauren's diverse background also features various marketing and PR positions, showcasing a strong foundation in communication and customer service.
This person is not in any teams
This person is not in any offices