Lucy Yu is a seasoned customer success professional with extensive experience in the tech industry. Currently serving as a Principal Success Manager at Slack since May 2019, Lucy has progressed through various roles including Senior Success Manager and Customer Success Manager. Prior to Slack, Lucy held senior positions at Optimizely and Swiftype, contributing to customer success management from December 2016 to November 2016, respectively. Lucy's career began at PwC, specializing in risk assurance services. Academically, Lucy holds a Bachelor of Arts in Political Economy from the University of California, Berkeley, and participated in the UC Education Abroad Program at Fudan University, focusing on international studies.
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