Michelle Y. is a seasoned professional in customer experience and technical support, currently serving as a Senior Customer Experience Agent and Technical Support Engineer at Slack since January 2022. Prior experience includes roles as a Customer Success Specialist at LimeSpot from March 2018 to December 2021, a School Administrator at Tom Lee Music Canada from November 2016 to December 2018, and a Sales Associate at World Duty Free Canada from May 2013 to January 2017. Michelle Y. holds a Bachelor of Arts degree in Psychology with a Minor in Health & Society from The University of British Columbia, as well as a Certificate in Technical Web Design from the British Columbia Institute of Technology. Additionally, participation in the Explore Program at Université Laval complements the educational background.
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