Misuzu Otake has a robust professional background in customer experience and technical support, currently serving as Customer Experience Lead at Slack since December 2018, where previous roles included Sr. Customer Experience Agent and Customer Experience Agent. Prior to this, Misuzu worked as an IT Service Desk Analyst at Bristol-Myers Squibb, providing first-tier technical support. Experience also includes a position as a Technical Assistant at Chiba University, contributing to a governmental project by organizing workshops with stakeholders, and working as a Web Corder at KAPPE INC., focusing on HTML/CSS, SEO, and application testing. Misuzu holds a Master of IT from Monash University (2015-2018) and a Bachelor of Engineering in Information and Image Science from Chiba University (2008-2012).
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