Richard Duffy is a seasoned professional with extensive experience in technical support and filmmaking. Currently serving as a Senior Developer Support Agent at Slack since June 2019, Richard has a strong background in customer support, having previously worked as a Developer Support Agent and Customer Experience Agent. Richard's freelance work as a filmmaker includes notable contributions to the Oscar-shortlisted script of *The Missing Scarf* and various productions ranging from amateur to professional levels. Additionally, Richard has experience in journalism, having written for multiple Irish outlets. With a solid educational foundation, including a Master's in Journalism and a Higher National Diploma in Computer Science, Richard has developed skills in technical support through roles at HCL Technologies and Vantage Resources, alongside contributions as a Board Member at St. Fiachra's Junior National School.
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