Richard Lott possesses extensive experience in customer service and support, serving as a Senior Customer Experience Agent at Slack since June 2020. Prior to this role, Richard spent over four years at Hootsuite Media Inc. as a Customer Advocate, addressing a wide range of customer issues from technical bugs to billing inquiries. Earlier experience includes a position as Samsung Experience Store Lead at Future Shop, which is now operated by Best Buy, where Richard also functioned as an Entertainment Representative from August 2012 to March 2015.
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