Thomas Brons

Thomas Brons is an experienced Customer Success Manager currently serving as Principal Customer Success Manager at Slack since December 2021, following a role as Senior Customer Success Manager. Prior to Slack, Thomas worked at Cisco from October 2019 to December 2021, managing Enterprise Accounts with an Annual Recurring Revenue of $30M while focusing on customer value and retention. Previously, at Wonderkind, Thomas led a team of 10 CSMs and was responsible for key performance indicators such as recognized revenue and churn. Earlier experience includes roles at Jobs & Media Group as a Consultant in Online Marketing and an internship at Deloitte as a Student Tax Consultant. Thomas holds a Bachelor's degree in Tax Law from the University of Groningen and completed a Premaster in Marketing at Vrije Universiteit Amsterdam.