Zach Z. is a Senior Engineering Manager at Slack since December 2021, previously serving as a Senior Manager at IBM for over 22 years. At IBM, Zach Z. led a team of 17 software engineers in the development and support of the Db2 Catalog Services component and held various leadership roles including Americas Client Success Leader for the IBM SPSS product portfolio and Senior Manager for Technical Client Support of IBM's Big Data portfolio. With a background in software engineering, Zach Z. has significant experience in resolving critical customer issues, coaching team members, and providing technical support. Zach Z. holds a Master of Science in Software Engineering from San José State University and a Bachelor of Science from the University of California, Santa Cruz.
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