Ismael Latorre

Ismael Latorre is a seasoned Customer Success Manager with experience in the hospitality and fintech sectors, currently contributing to Operto Guest Technologies since July 2023. Previously, Ismael played a key role in launching the Spanish branch of Vibrant.io, enhancing customer retention and engagement strategies. As a Senior Customer Relations Manager at Quintessentially, oversight of member requests and strategic brand experiences was a primary responsibility. Early career roles include management positions at SpainTOP, Belcanto Viajes, and GBLTravel, where Ismael developed itineraries and liaised with various service providers. Ismael began professional endeavors as a Guest Relations Specialist at The Ritz-Carlton Hotel Company in Spain and Qatar, demonstrating a strong commitment to customer service and conflict resolution. Educational background includes a Bachelor's degree in Tourism and Hospitality Management from Esade and specialized international seminars in Leisure Management from JAMK University and Johnson & Wales University.