Zac S. is the Head of Customer Experience and AI Operations at Slide, where they lead initiatives to enhance partner interactions through AI-driven frameworks. With over 15 years of experience in technical support, IT service management, and customer experience leadership, Zac has previously held roles as a Senior Technical Program Manager at Amazon and the Vice President of Customer Experience at Datto. In addition to their professional accomplishments, Zac is the founder of StratLabs, providing operational excellence solutions for startups and growing businesses. They are also pursuing a Bachelor of Technology degree in Cyber/Electronic Operations and Warfare at the University of Maryland.
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