Amanda Taylor

Amanda Taylor has a diverse work experience spanning several industries and roles. Amanda is currently working as a Technical Support Analyst at Slipstream IT. Prior to that, they worked as a Helpdesk Analyst at HighPoint Solutions from September 2016 to January 2022. Amanda also has experience as a Help Desk Support at Knowledge Accelerators for a brief period in 2016. Amanda worked as a Customer Service Analyst at Catalina Marketing from October 2011 to February 2016, where they were responsible for providing support and training on various software applications. Before that, Amanda worked as a Bilingual Helpdesk Analyst at CIBER from July 2008 to January 2011, supporting users in both German and English. Amanda also served as a Technology Coordinator at Hernando County School Board from March 2007 to June 2008, providing technical support and maintaining the school-wide network. Amanda's early career includes roles as a Bilingual Research Assistant and Graduate Teaching Assistant/Adjunct Instructor at Wayne State University, where they handled software and hardware maintenance, email configuration, and teaching German. Amanda also worked as a Data Manager at Max-Planck Institute, maintaining a UNIX database and website and providing user support. Overall, Amanda Taylor has a comprehensive background in technical support, helpdesk operations, customer service, and user training.

Amanda Taylor completed their Bachelor of Arts (B.A.) degree in Technology Management at St. Petersburg College from 2011 to 2012. Prior to that, they pursued their higher education at Wayne State University from 1996 to 2007, where they obtained a PhD in Modern Languages.