Jon Patrick Ruff

Jon Patrick Ruff has a diverse work experience spanning over two decades. Jon Patrick started their career as a Tier 1 & 2 ISP Help Desk Support Agent at CALL TECH COMMUNICATIONS in 2001, providing inbound support to dial-up customers. After that, Jon worked at Verizon TeleProducts as a Customer Service Representative and later as a Call Center Operations Management Group Lead, overseeing night time call center operations and handling escalated supervisor phone calls.

Jon then joined Broadview Networks as a Data Repair Help Desk Technician, troubleshooting internet browsers, POP email clients, Cisco Routers, DSL lines, T-1 lines, and dial-up accounts. At Line Systems Inc, they worked as a Customer Service Rep, assisting customers with troubleshooting POTS, T1 and DSL circuits, LAN/WAN connectivity issues, long-distance call issues, voice mailbox issues, and password resets for email and voicemail.

In 2010, Jon joined Montgomery County Community College as a student. Jon Patrick later joined TEKsystems as a Telecom Project Coordinator, supporting a large telecom project by reviewing and researching active lines and providing recommendations. Jon then worked at Hotwire Communications LLC as a Technical Support Representative, assisting customers with billing, account services, ordering new services, and coordinating service dispatches.

At HighPoint Solutions, Jon served as a Service Desk Analyst, handling MSP customer inquiries and providing courteous and accurate assistance. Jon Patrick then joined Vanguard as a Technology Engineer, triaging incoming call center calls, assisting customers with Active Directory password resets, and troubleshooting mobile device issues.

Currently, Jon is working at Slipstream IT as an End User Services Engineer Tier 2. Jon Patrick'sresponsibilities include providing tier 1 and tier 2 support for all hardware and software incidents and requests, managing Active Directory and Office 365/Exchange, training and mentoring Tier 1 agents, and assisting SMEs and management with various tasks.

Throughout their career, Jon has consistently demonstrated their knowledge, professionalism, and dedication to customer satisfaction.

Jon Patrick Ruff started their education in 2011 at Montgomery County Community College, where they pursued a Cisco CCNA Certification. Jon Patrick completed this program in 2012. In 2016, they obtained a Cisco Certified Entry Networking Technician (CCENT) certification from Cisco Systems. From 2016 to 2017, they attended Delaware County Community College, where they earned a Certificate in Network and System Administration/Administrator.

Additionally, Jon Patrick Ruff has obtained several additional certifications over the years. Some of these certifications include:

- Microsoft Certified: Azure Fundamentals (obtained in October 2022 from Microsoft)

- Microsoft 365 Certified: Fundamentals (obtained in April 2022 from Microsoft)

- Microsoft 365 Essential Training for Administrators (2019) (obtained in March 2022 from LinkedIn)

- Windows 10: Implementation (obtained in June 2021 from LinkedIn)

- Learning Box Administration (obtained in July 2020 from LinkedIn)

- Learning PC Maintenance and Performance (obtained in July 2020 from LinkedIn)

- Windows 10: Manage and Maintain Windows 10 (obtained in July 2020 from LinkedIn)

- Box.com Essential Training (obtained in June 2020 from LinkedIn)

- Microsoft Cloud Fundamentals: Administering Office 365 and Intune (obtained in June 2020 from LinkedIn)

- Office for iPad and iPhone Essential Training (obtained in May 2020 from LinkedIn)

- macOS Catalina Essential Training (obtained in May 2020 from LinkedIn)

- IT Service Desk: Customer Service Fundamentals (obtained in April 2020 from LinkedIn)

- ITIL Foundation 4 First Look (obtained in April 2020 from LinkedIn)

- Learning Dropbox (obtained in April 2020 from LinkedIn)

- Writing Customer Service Emails (obtained in April 2020 from LinkedIn)

- Linux Essentials (obtained in October 2019 from Linux Professional Institute)

- Linux Essentials (obtained in March 2019 from Linux Professional Institute (LPI))

These are the known educational experiences and certifications obtained by Jon Patrick Ruff.