Patrick Brooks

Patrick Brooks has an extensive work experience history in the IT field. Patrick started their career at Apple as a Specialist in 2008 and later became a Genius, troubleshooting and resolving customer issues. Patrick then became a Genius Admin, managing the Genius team's workflow and repair queue. Patrick also worked at Swiss Post Solutions as a Senior Operations Analyst, where they served as an assistant supervisor and developed imaging and troubleshooting procedures. Patrick worked at Dane Street as a Desktop Analyst, receiving awards for the company's growth. At GCP Applied Technologies, Patrick served as a Service Desk System Analyst, coordinating IT across multiple sites and providing tier 2 and 3 support. Patrick worked at Brandeis University as a Senior Desktop Systems Specialist, overseeing requests and providing tier 3 technical support. Patrick also worked at Harvard University as an IT Client Services Support Contractor and at Welch's as an Information Technology Service Desk Manager. Patrick later joined Decibel Therapeutics as a Senior Help Desk Engineer, serving as the End User Services Manager and managing the IT ticket queue. Currently, Patrick is employed at Slipstream IT as an Information Technology Help Desk Manager.

Patrick Brooks attended Salem State University from 2005 to 2008, where they studied Technical Theatre/Theatre Design and Technology. Prior to that, they studied the same subject at Plymouth State University from 2004 to 2005. In addition to their education, Patrick also obtained the Apple Certified Macintosh Technician (ACMT) certification from Apple in October 2010.