E-Commerce

Electric Vehicles

Logistics & Supply Chain

SMAFO

SMAFO's headquarters in Paderborn, Germany

Heiko Oelmann

André Thiele

Dominik Andrich

Norman Schaedel

Tina Zernetsch

This department manages the day-to-day functions of retail locations, ensuring effective operations and customer service.

Retail Operations

This department focuses on overseeing and managing leasing operations and related administrative support.

Leasing Management

The Technical Team at SMAFO ensures seamless e-bike mobility by developing and maintaining the company's digital infrastructure, providing technical support, and carrying out bike maintenance and repairs. The Full Stack Developer creates and manages the software platforms, while the Workshop Manager & Technical Support oversees the workshop operations and assists customers. The E-bike Mechanics handle the hands-on repair and maintenance tasks to keep the e-bikes in optimal condition.

Technical Team

The Leadership Team at SMAFO is responsible for setting the strategic direction and vision for the company, ensuring alignment across all departments to enhance e-bike mobility solutions. They drive innovation, oversee marketing and product development initiatives, and foster partnerships to expand market reach and improve user experience. By leveraging their diverse expertise, this team aims to position SMAFO as a leader in the sustainable transportation sector.

Leadership Team

The Sales and Customer Service Team at SMAFO focuses on facilitating e-bike leasing, managing retail operations in Hamburg and Paderborn, and promoting the brand through mobile bike demonstrations. They also provide top-notch customer care to ensure a seamless and satisfying experience for all e-bike enthusiasts.

Sales and Customer Service Team

The Content & Communication Team at SMAFO is responsible for creating, managing, and optimizing all digital and written content related to e-bike mobility. This includes crafting engaging articles, social media posts, and newsletters to enhance brand presence and customer engagement. Additionally, the team ensures seamless internal communication and keeps the office informed about key initiatives and updates.

SMAFO

Org chart

Teams

Retail Operations

Leasing Management

Technical Team

Leadership Team

Sales and Customer Service Team

Content & Communication Team

Offices

SMAFO

Org chart

Teams

Retail Operations

Leasing Management

Technical Team

Leadership Team

Sales and Customer Service Team

Content & Communication Team

Offices

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