Angith M

ANGITH M possesses significant experience in product support and customer service, currently serving as a Product Support Manager at smallcase since August 2019. Responsibilities include creating and aligning Key Result Areas (KRA) for team members, mentoring staff to achieve Key Performance Indicators (KPI), and providing necessary training to ensure consistent productivity and quality. Prior to this, ANGITH M worked at SlicePay as a Product Support Specialist, managing customer chat and email support while also testing tools for the support process. ANGITH M began a career at Flipkart Internet Private Limited as a Customer Support Specialist, where duties included issuing refunds and resolving customer issues in accordance with company policies. ANGITH M holds a Bachelor of Technology in Information Technology from Nehru College of Engineering and Research Centre, completed in 2016.