James Brown is a Customer Success Leader specializing in gaming, virtual reality, and creative leadership, with 15 years of experience in SaaS, hardware, and media technology. Currently, they manage global enterprise accounts at SmallHD, where they significantly reduced churn, launched impactful onboarding programs, and increased customer satisfaction. Prior to this role, James worked extensively in the film industry, serving as a producer, videographer, and writer for various projects, including the Lifetime Original Movie "Fatal Getaway." They hold a BS in Media Art and Design from James Madison University.
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