Joe Bower

Joe Bower has a diverse work experience spanning multiple industries. Joe currently holds the position of Director of IT Infrastructure and Operations at Smallwoods since August 2022. Prior to this, they worked as an IT Manager at the same company from June 2021 to August 2022.

Before joining Smallwoods, Joe worked at Altice USA from January 2016 to June 2021 as the Director of IT Customer Engagement & Client Services. In this role, they oversaw all IT customer service teams and managed over 100 resources for a multiple systems operator company with millions of customers across 21 states.

From 2005 to 2015, Joe held various positions at Suddenlink Communications, including Director, Interim Director, and Senior Manager of IT. Joe managed infrastructure, support, and end user solutions for field operations and service desk. Joe was responsible for a team of 30+ engineers and technicians, overseeing budgets, upgrades, and computer policies.

Joe's earlier work experience includes roles at Teen Mania Ministries as Director of IT and IT Operations Manager, Sitel as a Senior Local Area Network Administrator, and the U.S. Department of Veterans Affairs as an Accounts Receivable Specialist. Joe also served in the US Navy as a Data Systems Technician.

Overall, Joe Bower has extensive experience in IT management, customer service, and technical support within various industries.

Joe Bower's education history includes a Bachelor of Science degree in Business/Information Systems from the University of Phoenix and an Associate of Arts degree in General Studies from San Diego Mesa College. Joe obtained additional certifications in ITIL 4 Create, Deliver and Support from AXELOS Global Best Practice in June 2021 and ITIL Service Management Foundations V4 from the same institution in April 2021.