Andrew Perry is an ITIL Process Lead with extensive experience in service management and operations. They have a proven track record in optimizing service delivery frameworks and implementing ITIL processes to enhance operational efficiency. At Roc Technologies, Andrew oversaw service delivery, developed standardized problem management processes, and achieved a 25% improvement in customer satisfaction. Currently serving as the Lead Incident Commander at Smarsh, they continue to drive service improvement initiatives and are actively seeking to advance their leadership role in service management. Andrew holds a BA Hons in Modern Languages and Communication Studies from Nottingham Trent University.
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