Emily Thayer

Emily Thayer is a Customer Success Business Analyst at Smarsh since November 2021, where responsibilities include preparing KPI analyses for executive leadership, developing Power BI dashboard solutions to enhance process improvement, and automating quarterly business processes. Prior to this role, Emily served as a Scholar at Unum from January 2019 to September 2021, where skills in workflow review, collaboration, and training new hires were demonstrated, resulting in multiple Spotlight awards. Earlier experience includes an employer team member position at the Career Development Center at Worcester Polytechnic Institute and a library page role at Maynard Public Library. Emily holds a Bachelor of Science degree in Business with a focus on Business Analytics from Worcester Polytechnic Institute, completed in 2021.