Graeme Petrie

Graeme Petrie is a seasoned professional with extensive experience in technical support and operations management across various technology companies. Currently serving as Senior Manager for Technical Support EMEA at Smarsh, responsibilities include overseeing operational support delivery, customer satisfaction, and service excellence. Prior roles encompass leadership positions at Docebo, Cornerstone OnDemand, SDL plc, Oracle Corporation, Versatility (UK) Limited, and Novell GmbH, where Graeme demonstrated expertise in building and refining support processes, enhancing customer experiences, and managing cross-functional collaborations. Key achievements include successful team expansions, implementation of innovative methodologies such as Knowledge Centred Service, and establishment of support frameworks that improved operational efficiency and customer loyalty.