James Rohl is an experienced manager and technical professional with a diverse background in incident command, technical support, and quality assurance. Currently serving as the Manager of Incident Command at Smarsh since December 2019, James leads a team that coordinates incident response across various teams and regions, focusing on efficient resolutions and clear communication. Prior roles include Senior Lead Incident Commander and Lead Incident Commander at Smarsh, as well as Technical Account Manager and Data QA & Support Engineer at BioIQ, where James managed healthcare program implementations and ensured data integrity. Previous experience also encompasses software quality assurance and technical support positions at organizations such as Asahi Net International, rSmart, and Sage Software, as well as a role as a Stay at Home Dad. James holds education from Santa Barbara City College and Centralia Community College.
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