Matt Florio is an experienced technical support professional with a background in providing multi-tier support for enterprise-level business applications and tools. Currently serving as a Technical Support Engineer at Smarsh since July 2018, Matt has previously held roles in various companies, including Jive Software and Monsoon Commerce, where responsibilities included troubleshooting, customer service, and database issue resolution. Matt's career began in the technology sector with roles in client services and IT support, and also includes experience in retail and technical assistance. Matt holds a Bachelor of Science in Business Administration with a focus on Information Systems from Portland State University.
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