Reynold B. has a robust background in client service and technical support, currently serving as a Technical Support Rep II at Smarsh since November 2021, focusing on routine support tasks. Prior experience includes a significant role as a Client Service Specialist at Charles Schwab from June 2017 to November 2021, where Reynold was a key player in enhancing client experiences and mentoring new staff. At AmTrust Financial Services, Inc., Reynold served as a Team Lead in the Complaint Resolution department, handling escalated cases and contributing to new dealer onboarding from March 2011 to March 2017. Early career roles include positions at Ally, where Reynold advanced to backup team lead, and Fidelity Investments, providing technical assistance for retirement plan testing. Reynold holds a Bachelor's Degree in Political Science and Government from Texas Wesleyan University and an Associate's Degree from Tarrant County College.
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