Sonya Kendall is a seasoned professional with extensive experience in customer success and implementation management. Currently serving as Senior Manager of Customer Success at Smarsh since June 2013, Sonya has developed expertise in ensuring customer value through tailored education and training, translating business requirements into effective solutions, and consistently achieving client renewals. Previous roles include Implementation Project Manager at Fiserv EFT, where Sonya acted as a subject matter expert, and various accounting positions in financial institutions. In addition to corporate experience, Sonya is also an actress, contributing as a background extra in films and television since 2018. Educational credentials include a Customer Success Management certification from Gainsight and training in crucial conversation techniques from VitalSmarts.
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